Want to know how successful trailer fleet companies grow their business? Big things, they say, come from small beginnings. If you’re a small fish currently swimming among shark-sized fleets today, the idea may seem ridiculous with the storyline seemingly straight from a Hollywood movie. Trailer fleet insurance specialists reiterate the fact that even Lindsay Australia, Cochrane, Hertz, and Rayner Transport share relatively simple beginnings. But what do the success stories from these fleets reveal? What do they possess that made them outperform others in a highly competitive industry?
Credibility = Efficiency
Starting small has an advantage in terms of building company image not just to clients but to bankers as well. Managing 5 to 10 trailer fleets allow you to learn the ropes of managing the business while focusing on cost efficiency. Building good relationships with your clients is a no-brainer. You need to always keep your business in tiptop shape and by that, zero incidents or even near-misses. Building company credibility requires that you must always be a step ahead the competition.
Additionally, building a trusting relationship with your bank by paying bills and loans on time will also enhance business image. This will, in turn, largely affect your plans of expansion. You will need financial backing and banks who usually look at your performance via credit exposure and ability to enforce cost-efficient measures for the business. Banks will be closely watching your business and coupled with technology, finding out what you have done and been up to allow them to support or set certain limits for your small fleet’s growth.
Going above and beyond in delivering service to clients is the core of most successful business. They cultivate the culture of operational excellence and by that, we mean offering unparalleled services. According to trailer fleet insurance Australia analysts, many successful fleet companies offer extra mile services like holiday express deliveries, weekend last-minute calls, and other specialty stuff that no other fleet would want to cover. To foster trust and respect with clients, it is essential to always keep communication lines open and to be abreast with what competitors have to offer.
Service must be focused on two things– reliability and transparency. Making promises you can’t keep is a big no-no in this industry. Be open and honest with what you can and what you have. Raising false expectations will only negate all efforts being invested. To outperform others, taking care of positions that nobody would want to handle will help build a no-nonsense image and eventually, can help earn your mark in the market.
Safety = Protection
Last but not the least– safety. Your credibility as a trailer fleet is as good as your last transaction done. Downtime at the most crucial time due to preventable incidents will create a huge dent in your image. Some businesses tend to rely so much on their insurance backing, according to trailer fleet insurance online Australia specialists. This should not be the case. Safety should be front, back and center of your business operations. From routine daily checks of fleet to regular preventive maintenance, safe work practices, driving and hauling policies, and so on; such aspects must be carefully wound on safety to ensure business growth.